cckk Privacy Policy — How We Protect Your Data
Your privacy matters to cckk. This policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights you have over your information.
Introduction
This Privacy Policy applies to all cckk players and users, including those accessing from Dhaka, Chittagong, Sylhet, and across Bangladesh.
cckk ("we", "us", "our") is committed to protecting the personal data of all players and users who access the cckk platform at cckk.ws. This Privacy Policy sets out in full detail how we collect, use, store, share, and protect your personal information in connection with your use of the cckk platform. It also describes the choices and rights available to you regarding your personal data. This policy applies to all cckk products and services, including the online casino, sportsbook, live casino, slots, crash games, fishing games, and all related services accessible via cckk.ws.
By creating a cckk account or by continuing to use the cckk platform after this policy has been made available to you, you acknowledge that you have read and understood this Privacy Policy and you consent to the collection and use of your personal data as described herein. If you do not agree with any part of this Privacy Policy, you must not use the cckk platform. You may withdraw your consent at any time by contacting cckk at [email protected], subject to the limitations described in this policy regarding data that cckk is required to retain for legal, regulatory, or fraud prevention purposes.
Personal Data We Collect
Five categories of personal data that cckk collects from players and users.
How We Use Your Personal Data
The specific purposes for which cckk processes the personal data it collects.
cckk uses your registration data, financial data, and gaming activity data to create and maintain your player account, process your deposits and withdrawals via bKash, Nagad, and Rocket, deliver the games and betting products you access, apply your responsible gaming settings, and communicate with you regarding your account. This use of your data is necessary for cckk to perform its contractual obligations to you as a registered player.
cckk processes identity data and transaction data to verify player identity through the KYC process, detect and prevent fraudulent activity, identify and block duplicate accounts, investigate suspicious transactions, and comply with anti-money laundering obligations. This processing is necessary for cckk to comply with its legal obligations and to protect the security and integrity of the platform and its player community.
cckk uses communication data and account data to respond to your support queries, investigate and resolve complaints, process account closure requests, and maintain records of disputes and their resolution. Records of support communications are retained to provide continuity of service and to protect both cckk and the player in the event of a subsequent dispute.
cckk analyses aggregated, anonymised gaming activity data and technical data to improve platform performance, identify and fix technical issues, develop new features and products, and — most importantly — to identify gaming patterns that may indicate a player is experiencing gambling-related harm. Where cckk identifies such patterns, it may proactively contact the player with information about responsible gaming tools or, in serious cases, implement protective restrictions on the account.
Legal Basis for Data Processing
The grounds on which cckk is entitled to process your personal data.
cckk processes personal data only when it has a lawful basis to do so. The applicable legal bases for cckk's data processing activities are described below. Where cckk relies on your consent as the legal basis for any specific processing activity, you have the right to withdraw that consent at any time by contacting [email protected]. Withdrawal of consent will not affect the lawfulness of processing that took place before the withdrawal.
Processing that is necessary to perform cckk's contractual obligations to registered players — including account creation, game delivery, payment processing, and customer support — is carried out on the basis of contractual necessity. This covers the majority of cckk's core data processing activities.
Processing that is necessary for cckk to comply with applicable legal obligations — including KYC identity verification, age verification, anti-money laundering checks, fraud investigation, and the retention of transaction records for regulatory purposes — is carried out on the basis of legal obligation. cckk cannot waive these processing activities even at a player's request, as they are mandated by applicable law.
Processing for platform security monitoring, fraud detection, responsible gaming pattern analysis, and platform improvement is carried out on the basis of cckk's legitimate interests in operating a safe, fair, and reliable platform for all players. Where cckk relies on legitimate interests, it has balanced those interests against players' privacy rights and concluded that the processing is proportionate and does not override individual privacy interests.
Data Sharing and Third Parties
When and how cckk shares player data with third parties, and the safeguards that apply.
cckk does not sell, rent, or trade player personal data to third parties for their own marketing or commercial purposes. cckk shares player data with third parties only in the limited circumstances described below, and only to the minimum extent necessary for the relevant purpose.
cckk shares the minimum necessary transaction data with bKash, Nagad, and Rocket solely to process your deposits and withdrawals. This sharing is required to execute the financial transactions you initiate. cckk does not share your gaming history, bonus history, or KYC documents with payment partners. Payment partners are bound by their own data protection obligations and may not use your data for any purpose beyond payment processing.
cckk shares session data with game providers (such as Pragmatic Play, Evolution Gaming, Ezugi, Spribe, and Microgaming) to the extent required to deliver the games you play and to ensure fair play and RNG certification compliance. Game providers receive anonymised or pseudonymised session identifiers rather than your full personal profile. All game provider contracts include data processing and confidentiality obligations.
cckk may disclose player personal data to law enforcement authorities, regulatory bodies, or courts when required to do so by applicable law, by a valid court order, or by a legitimate regulatory request. cckk will notify the affected player of any such disclosure where it is legally permitted to do so. cckk will not disclose player data in response to informal or unverified requests from third parties claiming to be law enforcement.
Data Security
The technical and organisational measures cckk uses to keep your personal data secure.
cckk implements industry-standard technical and organisational security measures to protect all player personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include Transport Layer Security (TLS/SSL) encryption for all data transmitted between your device and the cckk platform; encrypted storage of sensitive personal data, including KYC documents and financial transaction records; role-based access controls that restrict access to player data to cckk personnel who require that access for specific, documented operational purposes; regular security assessments and penetration testing; and automated monitoring for unusual access patterns or potential data breaches.
Notwithstanding these measures, no data transmission over the internet or data storage system can be guaranteed to be 100% secure. cckk cannot guarantee the absolute security of your personal data and accepts no liability for unauthorised access resulting from circumstances beyond cckk's reasonable control. In the event of a data breach that affects your personal data, cckk will notify you as promptly as practicable via your registered email address and will take immediate steps to contain the breach and minimise its impact.
Data Retention
How long cckk retains your personal data and the criteria used to determine retention periods.
cckk retains player personal data for as long as your account remains active and for a period following account closure as required by applicable law and internal policy. Account registration data, KYC documents, and transaction records are retained for a minimum of five (5) years following account closure to comply with anti-money laundering and record-keeping obligations. Communication and support records are retained for three (3) years following the resolution of the relevant query or dispute. Gaming activity data that is not required for legal compliance purposes is anonymised or deleted within twelve (12) months of account closure. Where you request erasure of your personal data under the right of erasure described below, cckk will delete or anonymise data that it is not legally required to retain and will inform you of any data that must be retained and the reason for its retention.
Your Data Rights
The rights you have regarding your personal data held by cckk and how to exercise them.
- Right of Access — You have the right to request a copy of all personal data that cckk holds about you. cckk will provide this within 30 days of a verified request submitted to [email protected].
- Right of Rectification — You have the right to request correction of any inaccurate or incomplete personal data that cckk holds about you. Corrections to core registration data may require re-verification of identity documents.
- Right of Erasure — You have the right to request deletion of your personal data. cckk will delete or anonymise data that it is not legally required to retain. Data subject to legal retention obligations (e.g., KYC, transaction records) cannot be erased before the applicable retention period expires.
- Right to Restrict Processing — You have the right to request that cckk restricts its processing of your personal data in certain circumstances, such as while a dispute about data accuracy is being investigated.
- Right to Data Portability — You have the right to request that cckk provides your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.
- Right to Object — You have the right to object to cckk's processing of your personal data where that processing is based on legitimate interests. cckk will cease the relevant processing unless it can demonstrate compelling legitimate grounds that override your interests.
To exercise any of the above rights, please submit a written request to [email protected] with the subject line "Data Rights Request" and include your registered username and a description of the right you wish to exercise. cckk will respond within 30 days. Where cckk cannot fulfil a request in full due to legal retention obligations, it will explain the reason in its response and fulfil the request to the maximum extent legally permissible.
Cookies and Tracking Technologies
How cckk uses cookies and similar technologies on the cckk platform.
cckk uses essential cookies that are strictly necessary to operate the platform, including session authentication cookies that keep you logged in during a gaming session, security cookies that help detect fraudulent access attempts, and preference cookies that remember your language and display settings. These essential cookies cannot be disabled without preventing core platform functionality from working correctly. They do not track your activity across third-party websites and are deleted when you close your browser session or after a fixed expiry period.
cckk uses analytics cookies to collect aggregated, anonymised data about how players interact with the platform, including which pages are visited most frequently, where players encounter navigation difficulties, and how long sessions typically last. This data is used exclusively to improve the platform experience and is never used to build individual player profiles for marketing purposes. You may opt out of analytics cookies by contacting [email protected]. Opting out of analytics cookies will not affect your ability to use any cckk feature.
Contact and Policy Amendments
How to contact cckk about privacy matters and how this policy may change over time.
If you have any questions, concerns, or complaints regarding this Privacy Policy or cckk's handling of your personal data, please contact cckk's support team in writing at [email protected] with the subject line "Privacy Enquiry". cckk's support team is available 24 hours a day, 7 days a week, including all Bangladesh public holidays (Bangladesh Standard Time, UTC+6). cckk will acknowledge your enquiry within 48 hours and will aim to provide a full response within 14 business days. Where a privacy concern is complex or requires investigation, cckk will keep you informed of progress and provide a final response as promptly as practicable.
cckk reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, changes in cckk's data processing practices, or changes in the platform's products and services. When material changes are made to this policy, cckk will provide advance notice to registered players via their registered email address at least 14 days before the changes take effect, where practicable. Non-material changes (such as clarifications, typographical corrections, or restructuring without substantive change) may be made without advance notice. The version of the Privacy Policy displayed on cckk.ws at any given time is the version currently in force. Your continued use of the cckk platform following any update constitutes acceptance of the revised policy.
Questions About Our Privacy Practices?
Our support team is available around the clock to help with any privacy or data-related questions. You can also review our FAQ for quick answers.